Returns & Exchanges
At Covixyl, we stand behind the quality of our protective nasal spray and offer a 30-day satisfaction guarantee on all purchases. If you are not completely satisfied with your order, we are here to help with a straightforward return or exchange process.
Initiate Your Request
Contact our dedicated customer support team via email with your order number and the reason for your return to receive a Return Merchandise Authorization (RMA).
Prepare Your Package
Securely pack the item in its original packaging, ensuring the bottle is tightly sealed to prevent leaks during transit, and include your printed RMA form.
Ship the Item
Affix the provided prepaid shipping label or use a trackable shipping service to send the package back to our fulfillment center for inspection.
Receive Your Refund
Once your return is received and verified, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing